Reference

indopools Privacy Policy for Indonesia Accounts

Our Privacy Policy explains what account, wallet and device details we use when you access indopools in Indonesia.

Clear data purposesWallet status recordsPhone verificationRequest-based access
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HELP CHANNEL

Where to ask about Privacy Policy

A direct request is the quickest way to resolve a question about personal data held by your account. Contact our support route when a login check, wallet reference or policy request needs a human response. Include the phone number on your account and the relevant transaction reference, but do not send a password or wallet PIN. We use those details to locate the right record without asking you to repeat the entire account history.

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Data access request

Ask what personal details we hold for your indopools account and why they appear. Include your registered phone number so we can match the request before sharing account-related data.

Correction request

If your account name, phone detail or payment reference needs correction, tell us which field is wrong and provide the relevant account step. We may verify ownership first.

Wallet status question

For DANA, OVO, GoPay or QRIS records, send the transaction reference and date through support. We can compare the payment status with the account record without requesting your private wallet credentials.

DATA PRACTICE

How indopools handles account data

Our data handling follows the practical steps you see during account access: verification before entry, a payment reference when wallet status is checked, and a request path when you want a record…

Account details

We may hold your phone number, verification result and account activity needed to identify you. These details help us connect a login attempt with the correct account rather than treating every device as new.

Payment references

A DANA, OVO, GoPay or QRIS reference can be stored with its account status. We use it to trace a payment question, while wallet passwords and PINs should remain with you.

Cookies

Cookies and similar device signals can keep your session connected while you move from login to a lobby page. You can manage browser cookie settings, although some account steps may then need repeating.

Access protection

Phone verification is part of the account access path. If a device or login pattern needs checking, we may ask for an ownership step before discussing personal details or wallet records.

Retention

We keep records for as long as their stated account, transaction, support or legal purpose requires. When a record is no longer needed for that purpose, our handling follows the applicable retention process.

Change requests

You can ask us to correct account data or explain its use through support. Include the registered phone number and the specific field or record so we can review the request accurately.

Privacy Policy questions for Indonesian accounts

These Privacy Policy answers cover the searches we expect from someone checking indopools before opening an account. We keep the route practical: identify your account, name the record in question and tell us whether you want access, correction or an explanation. Where a request concerns payment data, the transaction reference helps us locate the correct event.

The indopools Privacy Policy covers account details, phone verification, login and device signals, cookies, lobby activity, payment references and support requests connected with your access in Indonesia.

We may collect your registered phone number, verification result, account events, device signals, cookie choices and transaction references. We use each category for account access, support, security or payment tracing.

Yes. The Privacy Policy includes records showing a DANA or QRIS transaction reference and its account status. It can also cover OVO, GoPay, bank transfer and virtual account references.

Contact our support route with the phone number registered to your account and ask for a data access request. We may verify ownership before explaining or providing account-related records.

Yes. Tell us which account field is inaccurate, such as a phone detail or transaction reference, and describe the needed correction. We may request an ownership check before changing it.

Cookies and device signals can preserve your login session while you move through the mobile browser. If you clear or block them, some account access steps may need to be completed again.

Retention depends on why the record exists, such as account access, payment tracing, support or a legal requirement. You can ask which purpose applies to a particular record through support.

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